Always Made With Love
Store Policy
At Kelli-Marie's Signature Sweets, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
Ordering Policy
How It Works
Orders must be placed at least 48 hours in advance. Orders over $100 must be placed at least one week in advance. Kelli-Marie always appreciates orders that are placed weeks/ months in advance
Changes in Orders
Everything You Need to Know
We understand that plans change and we will gladly assist you in making changes to your order date and time whenever possible.
We accept changes (flavors, fillings and some designs) for your order with 7 days notice before pick up date. This does not apply for wedding and groom's cakes or last minute orders placed with less than 48 hours or cakes with intrincate designs. This is because for some designs take more time and planning.
All changes must be handled and confirmed directly with Kelli-Marie.
Deposits
The Information You Need to Know
Orders over $150 will require a 25% deposit, the rest will be required upon pick up. Payments are accepted through cash, Venmo or Credit/ Debit Cards through Square. If the items ordered are not picked up or cancelled 48 hours in advance, the 25% will not be returned.
Orders cancelled before 48 hours in advance will be full refunded
Privacy at Kelli-Marie's Signature Sweets
All about Information Security
At Kelli-Marie's Signature Sweets, we promise to protect any and all personal or payment information. None of the information for payment is kept or shared.
Your privacy is of the highest importance to us, so please feel free to reach out if you have any concerns.